REFUND & DELIVERY POLICY — ROOTEDINFAITH.CO
At Rooted in Faith, we offer both digital products and physical merchandise. Please review the applicable policies below before making a purchase.
DIGITAL PRODUCTS
Digital Delivery
Many of our products are delivered digitally and do not require physical shipping.
How You Receive Your Digital Product
• After purchase, your digital product will be delivered to the email address provided during checkout.
• In some cases, access may be provided through a download page immediately after purchase.
Delivery Time
• Most digital products are delivered within minutes of completing your order.
• If you do not receive your download email, please check your Spam, Junk, or Promotions folder.
Important Notes
• Please ensure your email address is entered correctly during checkout.
• Billing and address information may be collected for payment processing, tax, fraud prevention, or legal compliance purposes.
• No physical item will be shipped for digital-only purchases.
PHYSICAL PRODUCTS
Shipping & Delivery
• Physical merchandise will be shipped to the address provided during checkout.
• Shipping times vary depending on product availability, destination, and carrier processing times.
• Once an order has shipped, you may receive tracking information when available.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Rooted in Faith is not responsible for orders delayed, lost, or delivered to an incorrect address due to information provided by the customer.
REFUND POLICY
Our 90-Day Satisfaction Guarantee
We want every purchase to be a blessing to your faith journey. If you are not satisfied with your purchase, you may request a refund within 90 days of the original purchase date, subject to the terms below.
Digital Products
• Refund requests for digital products must be submitted within 90 days of purchase.
• We reserve the right to deny refund requests in cases of abuse, fraud, excessive refund activity, or violation of our Terms of Service.
Physical Products
• Physical products may be returned or refunded within 90 days of purchase.
• Products should be returned in reasonable condition unless the item arrived damaged, defective, or incorrect.
• Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.
• Refunds will be issued after the returned item is received and inspected, when applicable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue so we can make it right.
HOW TO REQUEST A REFUND
To request a refund, please email:
Please include:
• Your order number
• The email address used for purchase
• The reason for your refund request
• Photos of the item (if applicable)
REFUND PROCESSING
• Approved refunds will be issued to the original payment method used for purchase.
• Processing times vary by payment provider and financial institution.
• Refunds may take several business days to appear on your statement after processing.
QUESTIONS?
If you have any questions about this policy or need assistance, please contact us:
We are grateful for the opportunity to serve you.